FAQs

How long does shipping take?

Depending on your location it can take anywhere between 8 and 20 days as stated in our terms of service and highlighted on the homepage. Please take this into account before ordering. If you’re order is urgent please email us at info@shaka-surf.com

Do I have to register for your website?

No you can order as a guest, there’s just a few essential details we need to capture such as name, address, phone number to complete checkout.

What is your refund policy?

We have a refund policy which states that refunds will be given providing the item(s) are returned within 30 days and in a satisfactory condition.

Do you offer free shipping?

Yes, free shipping is offered for orders over $50, or the equivalent in your local currency.

I made a mistake on my order

No worries, please contact us as soon as possible and we’ll try our best to update the order.

What payments do you accept?

We accept all major credit payments and payments via our secure gateways: Paypal and Stripe.

How long until my order is processed?

Usually this takes a day or two.

How can I can get in contact?

If you have any questions, you can leave a message for us on the site by clicking the blue button in the bottom right corner of the screen. Or you can email us